Shipping Policy

Last updated: 26 August 2026

Miravie delivers orders across India. This Shipping Policy explains how orders are prepared, dispatched and delivered.

Order Processing and Dispatch

Orders are processed after successful order confirmation and payment verification.

The preparation and dispatch time for customised, personalised and made-to-order hampers varies depending on the products, personalisation and availability of materials. The estimated dispatch time will be communicated to the customer when the order is confirmed.

Orders are not dispatched on public holidays or during unexpected business closures. If an order requires additional preparation time, we will contact the customer using the phone number, WhatsApp number or email address provided with the order.

Estimated Delivery Time

After dispatch, the usual delivery estimates are:

• Kerala: 1–3 business days 

• South India: 3–5 business days

• Rest of India: 5–8 business days

These are estimated delivery periods and begin from the date of dispatch, not the date on which the order is placed.

Delivery may take longer for remote locations or during public holidays, festivals, severe weather, courier disruptions, strikes or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, order contents, package weight and available courier service.

The applicable shipping charge will be displayed before the customer completes payment.

Order Tracking

When tracking is available, the tracking details will be shared by email, SMS or WhatsApp after dispatch.

Tracking information may take up to 24–48 hours to become active after the parcel has been handed to the courier.

Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, postcode and active phone number.

If you need to correct your delivery details, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has been prepared or dispatched.

Miravie is not responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer. Additional delivery charges may apply if a parcel must be shipped again.

Delivery Attempts and Undeliverable Orders

The courier partner may contact the customer or make more than one delivery attempt. Customers should remain available through the phone number provided with the order.

If an order is returned to Miravie because of an incorrect address, an unavailable recipient, refusal to accept delivery or unsuccessful delivery attempts, the customer may be required to pay the additional cost of reshipping.

Where a refund is approved for an undeliverable prepaid order, reasonable shipping and return-to-origin charges may be deducted, except where the delivery failure was caused by Miravie or the courier partner or where applicable law requires otherwise.

Delayed or Missing Parcels

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review the tracking information and coordinate with the courier partner.

An order will not be treated as lost until the courier partner completes its investigation and confirms its status.

Damaged, Defective or Incorrect Orders

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it.

Any damaged, defective or incorrect item must be reported within 48 hours of delivery with the order number and clear photographs or videos of the item and packaging.

Approved claims will be handled according to our Return and Refund Policy. This reporting period helps us investigate courier-related problems promptly and does not limit any rights available under applicable Indian law.

Delivery Restrictions

We currently deliver within India only. Delivery availability may depend on postcode serviceability and courier coverage.

We reserve the right to cancel and refund an order if delivery is unavailable to the address provided or if the product cannot be shipped safely or legally.

Contact Us

For shipping or delivery assistance, contact:

Miravie Blaek
Forza Mall 1
Tirur, Malappuram
Kerala – 676101, India

Phone and WhatsApp: +91 999 575 6677
Email: miravieblaek@gmail.com
Support Hours: Monday to Sunday, 9:00 AM–9:00 PM